Clinical Services Manager - Interim Housing

Pay Rate

Why Join Us

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing!

The Position

The Clinical Services Manager is responsible for supervising staff providing direct clinical intervention to participants in interim housing sites for individuals. The Clinical Services Manager will focus on four critical areas:

• Provide general oversight and supervision to the mental health specialist responsible for the mental health plans, assessments and connections for participants in Interim Housing. Duties include identifying participants needing mental health care through assessment, referral, and coordination of care with offsite partner agencies, reconnecting participants to mental health care for participants who fell out of services, and providing intervention during crisis situations, including recommendations on care options.

• Supervise the creation of both ongoing psychosocial education and group classes for participants and staff. Duties include developing course and group curriculums, creating and oversight of the class/group schedule, providing follow-up to participants based on reactions to class/group topics, monitoring class/group attendance, and adjusting the schedule or curriculum as needed.

• Supervise/provide interim housing team trainings. Duties include: identifying areas of growth and in collaboration with Interim Housing Manager, training RA staff on interventions and therapeutic modalities to address participant need and professional boundaries.

• Oversee the intern structure and programming within the interim housing department. Provide direct oversight and direction to pre-ceptors, field instructors and act as a field instructor when necessary. Provide guidance and recommendations on assessments and interventions as necessary.

What You'll Do

• Track all participants in Interim Housing who are receiving mental health services and support. Ensure that participants are meeting with their care provider and following treatment plans
• Address participants who have fallen out of treatment and work to re-engage as needed
• Conduct mental health assessments on participants. Oversee the submission of referrals to mental health care as needed and create in-house treatment recommendations as needed
• Perform crisis intervention and conflict management techniques. Provide leadership and follow-up support for staff when necessary
• Provide guidance to Interim Housing staff on participants who are struggling to secure permanent housing based on mental health needs. Provide direct participant intervention as needed
• Create relationships with mental health service providers for coordinated care; maintain a resource listing of mental health services for participant and staff use
• Advocate on participants' behalf with other organizations and/or government agencies when appropriate
• Initiate and review calls to protective and emergency services as needed; complete follow-up documentation as required. This includes case consulting on when to access emergency services.
• Ensure staff submit weekly program report documenting mental health assistance provided and participant updates through Clarity notes and case conferencing
• Coordinate services with staff including:

• • Leading meetings
  • Organizing participant mental health events and service delivery
  • Providing guidance, direction, and clinical support on participant barriers
  • Providing training for social services staff (in coordination with the Director of Staff Development and Interim Housing Manager)

• Create an offering of psychosocial classes and groups in Interim Housing for participants. Determine class/group offerings based on an assessment of participant needs. Create the curriculum, provide the class/group directly or through staff/intern support, monitor participant attendance and feedback, and revise classes/groups on an ongoing basis
• Provide supervision and oversight to the Mental Health Specialist team to ensure appropriate implementation of clinical best practices and team processes and procedures
• Supervise MSW interns and utilize the interns in providing support to participants
• Attend various regular staff, agency, and community meetings as designated by supervisor
• Drive personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport participants
• Additional tasks, projects and responsibilities as assigned by supervisor

What You're Skilled At

• Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, child welfare, resources for undocumented persons)
• Must be able to perform extensive charting, electronic data entry, and documentation
• Knowledge of social service agencies and community resources
• Excellent written and verbal communication and interpersonal skills
• Complete CA law and ethics exam for BBS Registry
• Ability to advocate on behalf of LAFH participants
• Bilingual: Spanish/English a plus
• Ability to work in a team
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects

Other

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 40% of the time

• Use of a personal vehicle to travel between worksites and other locations is required

• Must have and maintain a valid California Driver's License and auto insurance in good standing
• Must be able to work evenings or weekend when requested by the Director of Interim Housing
• Must be willing to participate in after hour on - call rotation
• Ability to work a 9/80 work schedule

Experience

• Master's degree in social work, Marriage & Family Therapy, Psychology, or a closely related field
• Must be registered with the California Board of Behavioral Sciences (BBS) as an ACSW (Associate Clinical Social Worker) or AMFT (Associate Marriage and Family Therapist), including accumulating clinical supervision hours, and must maintain active registration with the BBS to remain in this role
• Must be actively working toward licensure as an LCSW (Licensed Clinical Social Worker) or LMFT (Licensed Marriage and Family Therapist
• Licensure as an LCSW or LMFT is strongly preferred
• Minimum of four (4) years of experience in the social services field
• At least one (1) years of manager experience in a social service setting is required
• Experience working with homeless populations is highly desirable
• Preferred ability to provide clinical supervision to staff seeking licensure

What We Offer

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

Physical Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

Equal Employment Opportunity

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Fair Chance Act

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.