Technical Trainer

Job Title: Technical Trainer - Data Center Operations

What this job involves: As a Technical Trainer at JLL, you will develop and deliver comprehensive training programs for facility technicians and engineers working in data center environments. You'll create specialized curricula covering critical systems including electrical, HVAC, UPS, controls, and safety procedures to ensure all team members maintain the highest level of technical competency. This role requires deep technical expertise across multiple disciplines and the ability to translate complex data center operations into effective learning experiences that support mission-critical facility management.

Your day-to-day tasks will include:

Develop and deliver technical training programs covering electrical systems, HVAC equipment, UPS operations, and data center infrastructure

Create comprehensive training materials including presentations, hands-on exercises, standard operating procedures, and assessment tools

Conduct new employee orientation programs and ongoing professional development sessions for facility technicians and engineers

Design and implement competency-based training tracks for different skill levels and technical specializations

Coordinate with equipment manufacturers to provide specialized training on critical systems and new technology implementations

Evaluate training effectiveness through assessments, skill demonstrations, and performance metrics tracking

Maintain training records, certifications, and compliance documentation for all facility personnel

Support incident response training including emergency procedures, safety protocols, and crisis management scenarios

Collaborate with operations management to identify skill gaps and develop targeted training solutions

Desired experience and technical skills:

Requirements:

Bachelor's degree in Engineering, Technology, or related technical field

Minimum 7 years of hands-on experience in data center or mission-critical facility operations

Strong knowledge of electrical systems, HVAC equipment, UPS systems, and building automation systems

Proven experience in training development, curriculum design, and adult learning principles

Excellent presentation and communication skills with ability to explain complex technical concepts

Experience with learning management systems (LMS) and training documentation software

Understanding of regulatory requirements, safety standards, and industry best practices

Ability to travel to multiple facility locations for training delivery

Strong organizational skills and ability to manage multiple training programs simultaneously

Preferred:

Data center operations or critical facility management experience

Professional training certifications (CTT+, CPLP, or similar)

Experience with Uptime Institute standards and data center industry certifications

Knowledge of OSHA safety regulations and electrical safety training (NFPA 70E)

Master's degree in Engineering, Education, or related field

Industry certifications in electrical, HVAC, or controls systems

Experience with virtual reality (VR) or augmented reality (AR) training technologies