2025-3005 US - Remote Work from Home Customer Service Rep in a Contractor Role

US English APR

Please apply from a laptop or desktop.

Three things to DECIDE if contract work is for you:

Omni Platform Overview - Click to review BEFORE starting your application!

Overview

Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide customer support services.

If you contract with Omni, youll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

Majority of work hours are during weekdays and daytime

Opportunity to create a work schedule that works best for you (within client / contract hours of operation)

Earnings & Revenue:

Contract earnings vary by client, with rates ranging from $14 to $20 per hour

Pay is determined by your phone status when assisting customers

Additional incentives available based on client and performance metrics

Required Skills for Successful Contractors:

Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

Attention to detail with strong problem-solving skills

Friendly, empathetic tone, and professional demeanor

Self-motivated, proactive, and resourceful mindset

Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

Quiet and secure work environment during working hours

Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

Wired USB headset with microphone for clear communication

High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity

Mobile home internet or Satellite internet service is not supported by any client

Operating system of Windows 11 (some clients may accept AppleOS)

Valid and up-to-date antivirus software installed

Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

Work Environment Requirements:

Quiet, uninterrupted space

Organized desk area

Unapproved Locations:

1. Alaska
2. California
3. Colorado
4. Connecticut
5. Delaware
6. Flagstaff, Arizona
7. Hawaii
8. Illinois
9. Michigan
10. Maine
11. Massachusetts
12. Maryland
13. Minneapolis, Minnesota
14. New Jersey
15. New York
16. Oregon
17. Rhode Island
18. St. Paul, Minnesota
19. Tucson, Arizona
20. Vermont
21. Virginia
22. Washington
23. Washington DC

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workers compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.