Child Care - Assistant Director

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Primary Purpose

Assists the center director with conducting the daily responsibilities of center operations in accordance with guidelines established by Bright Horizons and other designated quality standards. Monitors staff compliance with health and safety protocols, company policies, licensing regulations, and accreditation standards. Addresses and corrects noncompliance promptly through training and progressive counseling when needed. Leads and directs the work of others. Assumes director responsibilities in the Center Director's absence. Incorporates company mission, culture, goals, values, philosophies and policies to maintain an inclusive environment and positive relationships with families, staff and clients. May represent the company in the center director's absence as the day to day contact with a client and the local community to ensure the program meets client and community needs. Assists director in overseeing operational performance, including enrollment, marketing, tuition billing, and accounts payable. Demonstrates sound judgment in unusual or crisis situations.

Essential Functions/Responsibilities

People:

Leadership/Supervision of Staff

Supports a positive work environment. For designated teams, leads the employee experience from hire to orientation, professional development, and engagement and performance management.

Keep team focused and motivated by offering balanced and constructive feedback at regular intervals, rewarding successful outcomes, and promptly addressing poor performance with guidance from director. Support director in developing team members by providing individualized support including goal setting, recognition and training.

Develops and maintains positive relationships with colleagues, staff and families. Moves swiftly to address concerns and resolve conflict.

Partnerships:

Families

Supports a satisfied community with current and prospective families, with a proactive approach to customer service and particular focus on parent/teacher conferences and transition meetings.

Program:

Health, Safety, Licensing and Center Maintenance

Monitors programs designated regularly to assess program quality, ensures documentation is up to date, and makes learning visible. Ensures the physical appearance of each classroom meets Bright Horizons' standards.

Leads compliance with licensing, health and safety, and orientation/training requirements throughout the center/school; ensures teachers are properly supervising children and following tracking procedures.

Reports suspected child abuse, neglect or concerns regarding care/risk of children, staff or families immediately to the appropriate State agency, Center Director and Regional Manager (RM). Take steps to investigate as appropriate.

Oversees daily children and staff health/wellness checks, staff/child physical and immunization records, allergy management, bottle, sleep and crib checks, first aid, and fire/emergency drill protocols.

Ensures staff files are up to date including for CPR and first aid, and stays current on all companies' policies.

Monitors maintenance of facility, equipment, and supplies to ensure they are safe and in good condition.

Oversees nutrition, menus, and food ordering, according to company policy and consistent with Partnership for a Healthy America.

Oversees contractors (i.e., cleaning, landscaping, snow removal, etc.).

*AD may be assigned fulltime or parttime , splitting classroom responsibilities and supervisory and professional duties, depending on capacity, occupancy, and budget of the center/school. See also detailed tasks outlined in the Key Roles and Responsibilities resources.

Decision Making

Receives limited direction and exercises independent judgement within the scope of their role

Influence

Typically influence is limited to team members

Impact

Team

Decision Making Authority Placeholder Content

Unless reporting as an individual mandated reporter, must confer with RM when reporting abuse and neglect on behalf of Bright Horizons.

May take action, but must inform RM: when caring for a staff member or child with a significant injury; when filing a Worker's Compensation claim; upon receiving a letter of complaint from a staff member, client, or parent/guardian; upon receiving notification of a licensing visit or citation; or when recording an unusual incident.

Supervisor approval needed: when deviating from company or location policy or parent/guardian enrollment agreement; when terminating a staff member's employment or family's enrollment; when allowing a tuition variance; upon making an offer of employment to a candidate; when implementing a salary increase of greater than 5%; when awarding a bonus (other than referral bonuses); when taking any action regarding an EEOC claim or any legal matter; when providing an accommodation for a staff member or child (ADA); or when responding to a media inquiry.

Job Requirements - Education/Experience

Associate Degree Related field (ECE, Education, Child Development or other relevant degree). Will consider AA equivalency with a minimum of 20 credit hours in ECE, Education, Child Development or other directly related course work Required

Bachelor's Degree in Education or child development related Preferred

2 years of leadership/supervisory experience Required

Additional Job Requirements

Must demonstrate indepth understanding of center quality, compliance, health, safety and licensing standards; must have knowledge and ability to lead staff in implementation of developmentally appropriate curriculum.

Position relies on extensive experience and judgment to plan, accomplish goals and manage crisis situations.

Must demonstrate skill in communication, leadership of diverse teams, organization and systems management, customer service, and ability to perform job responsibilities in all levels of direct care.

Must demonstrate knowledge of business operations and management of center/school financial performance.

Must be proficient with technology platforms for business operations.

If applicable based on assigned center's food service and staffing models, obtain applicable required food handling/service certifications and/or training. The company will notify incumbents of this role of the training needs and cover costs of training.

Physical Demands:

This is a leadership role that requires work in person in an early education/preschool childcare center to provide center supervision, curriculum delivery, business management, and customer and client services per Bright Horizons' policies, procedures and guidance, in compliance with any applicable laws and regulations, and in a manner that will ensure safety of children in Bright Horizons care and the employee. This role has a mixture of duties including office/computer/phonebased work, inperson supervision of care delivery and employees throughout all areas of the center, family/prospective family interactions which may take place in various areas of the center, and the ability to temporarily serve as a supervising caregiver for relatively brief periods of time on an asneeded basis (e.g., covering employee breaks or unscheduled absences). Therefore, this role has a mixed set of physical demands, including:

Comply with all applicable federal, state, local, Bright Horizons', and client site requirements concerning immunizations, employment physical/screening, and health and safety training.

Maintain mental and physical alertness and an appropriate level of energy throughout assigned work shift to perform essential job functions.

Ability to respond immediately and appropriately to multiple or unexpected situations or emergencies, which includes sufficient vision and/or hearing capability to respond immediately to any emergency alarms or similar devices, and which also may include necessity to take rapid physical actions to assist children and/or evacuate.

Ability to regularly alternate between periods of seated desk/office work and periods of standing and/or moving.

Ability to move within and access all areas of the assigned center's physical work environment - i.e. classrooms, inside common spaces, and outside care delivery spaces, which may include both even and uneven surfaces.

Ability to perform seated office work, including the ability to use and communicate by computerized devices (including computers, tablets, mobile device), phones.

Ability, when temporarily assisting with supervising caregiver duties, to: stand for extended periods of time; alternate between standing, sitting and walking; frequently lift, carry, or hold children with a range of weight from 10 to 40 pounds; occasionally lift, carry, or hold weight more than 40 pounds; lift, reach (overhead, at and below shoulder level), squat, crouch, climb, sit, bend, stretch, twist, grasp/move small objects, push and pull; maintain visual and audio supervision of children in accordance with Bright Horizons policies and procedures, and applicable law/regulation.

Compensation $51, 480 $64,350 / Annually