Customer Service Representative

Job Summary

Our client is seeking a detail-oriented and proactive Customer Service Representative to join their dynamic team. This role is essential in driving customer satisfaction through efficient order management, clear communication, and pricing support.

Responsibilities

• Process order entry, invoicing, and document scanning
• Respond promptly to customer inquiries and service requests
• Handle escalated issues professionally and efficiently
• Collaborate with internal teams to ensure smooth customer interactions
• Manage pricing-related tasks:
  • Address existing price inquiries
  • Resolve discrepancies at order entry
  • Communicate price changes
  • Maintain customer pricing data files
• Support inside sales by:
  • Sharing product specifications and product knowledge
  • Managing inbound customer calls and inquiries

Qualifications

• Strong communication and problem-solving skills
• Experience in customer service, inside sales, or a related field
• Ability to multitask with high attention to detail
• Proficiency in order processing systems and Microsoft Office
• Team-oriented mindset with a passion for improving customer experience