Resident Coordinator

Bridge Property Management is looking for a highly motivated Resident Services Coordinator to join our team in Herndon, VA. This position serves as the "Ambassador" of the management office , representing Bridges values through professionalism, attitude, and commitment to excellent resident experiences.

Key Responsibilities:

• Serve as the first point of contact for residents with apartment-related concerns and handle complaints with care and professionalism

• Work closely with the maintenance team to ensure service requests are resolved promptly and residents are satisfied with the outcomes

• Follow up on maintenance tickets and coordinate with vendors needing access to resident apartments

• Coordinate and assist with resident events, community activities, and classes that foster engagement and community spirit

• Perform general administrative office duties, including answering phones, responding to emails, package handling, and maintaining resident files

• Accurately input data and resident information into computer systems

• Support office functions and assist with special projects as needed

• Comply with Bridge Property Management policies and procedures as well as Fair Housing, state, and federal laws

• Observe and report safety hazards, following all company safety procedures

Qualifications:

• High school diploma or equivalent required

• Minimum of 6 months experience in customer service, hospitality, property management, or related field

• Excellent customer service and communication skills, with the ability to build rapport quickly

• Strong organizational skills and attention to detail

• Ability to work well both independently and as part of a team

• Proficiency with standard office equipment and basic computer/data-entry tasks

• Ability to understand and follow both verbal and written instructions

• Flexible and adaptable, with strong work ethic and problem-solving abilities

Work Conditions:

• This is a full-time, on-site position located in Herndon, VA

• Occasional outdoor duties in varying weather conditions

• May require weekend availability for events or special functions

If you're passionate about creating positive experiences for residents and being part of a supportive, fast-paced team, wed love to hear from you!

What we offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

At Bridge Property Management weve built a reputation for excellence, dating back to when our Founders first began managing properties over 25 years ago, by managing billions of dollars in real estate assets. But it's not just our success that makes Bridge Property Management a great place to workit's our commitment to creating a dynamic, growth-focused environment where your talents can thrive res why a career at Bridge Property Management could be the perfect next step for you:

1 . A Proven Track Record of Success: Youll be joining a company with a history of excellence, having consistently delivered superior results for our clients in diverse markets. Working with Bridge Property Management means being part of a team thats known for its strong performance and integrity.

2. Expertise and Learning Opportunities: Our team is made up of industry leaders who bring a wealth of knowledge to the table. By joining Bridge Property Management, youll have the opportunity to learn from some of the best in the business while gaining hands-on experience across a wide range of property types, including multi-family, office, industrial, golf courses, resorts, and single-family communities.

3. Technology-Driven Innovation: At Bridge Property Management, we believe in equipping our team with the latest technology and tools. Youll have access to state-of-the-art systems that drive efficiency, transparency, and success. Were constantly evolving, and so will your skills as you work with cutting-edge platforms.

4. A Results-Oriented Culture: We pride ourselves on a performance-driven approach, where individual contributions truly matter. Youll have the chance to directly impact the success of the properties we manage, with the ability to track and see the results of your work.

5. Career Growth and Development: Were invested in your success. We provide continuous learning opportunities and opportunities of developing and advancing ones career. Whether youre looking to grow within your current role or explore new areas of expertise, we encourage and support your professional development.

6. Collaborative and Supportive Team: Our team is more than just colleagueswere a group of passionate professionals who work together to achieve shared goals. Youll be part of a collaborative, supportive environment where everyones ideas and contributions are valued.

If you're looking to join a team that offers the opportunity to work with a diverse portfolio, develop your skills, and contribute to a company thats committed to long-term success, Bridge Property is the place for you