Customer Service Insurance Assistant, Commercial

  • Liberty Mutual Insurance
  • Columbia, Illinois | Remote
  • 3 hours ago
  • Remote
  • Full Time

Job Summary


Employment Type
Full Time

Job Description


Schedule: Full-Time
Salary Range: USD $34000.00 - $53000.00
Job Category: Customer Service

Description

Are you looking to grow your career with a Fortune 100 Company?

If you're passionate about delivering exceptional customer service in a fast-paced remote environment, this is the opportunity for you!

In Small Commercial Service Plus (SCSP), we provide support to our independent agents and customers regarding their small business insurance policies. Our Service Insurance Assistants play an essential role in delivering responsive service by managing account information and preparing insurance documents and policy files for further processing.

Our Service Insurance Assistants perform various support duties, such as responding to internal and external requests regarding account information and preparing insurance documents, policy information, and files for additional handling by other associates. This position includes answering phones, processing electronic mail, and assisting customers using problem-solving skills. You must be able to follow detailed procedures and apply strong organizational/administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties. The position is a contact center-based role that will include KPIs and metric goals, which include but is not limited to, phone handle time, after-call work time, schedule adherence, offline handle time, lead generation, quality, and offline adherence.

Our hours of operation are from Monday through Friday, 8:00 am-8:00 pm EST. Our customer service representatives need to be flexible to work within these hours.

Our call center class begins on Monday, October 6, 2025. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. Training hours are between 10:00am - 7 pm EST / 7:00am- 4 pm PST, Monday through Friday. This includes formal virtual classroom instruction, assessments, and on job training. During training, individuals are also responsible for schedule adherence and are expected to actively participate in the training program.

**The following states/districts are excluded from eligibility at this time: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, Nevada, New York, Oregon, Rhode Island, Washington**.

Job Responsibilities:

  • Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
  • Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
  • Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers.
  • Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
  • Adheres to a daily schedule to help maintain phone and offline service levels.
  • Identifies all required forms and materials related to policy changes and certificates
  • Assists in handling various requests from agents and insureds, including completing basic policy changes
  • Interacts with other departments, including underwriting, billing, and processing, to help resolve customer requests.
Qualifications
  • Highschool Diploma or equivalent
  • Minimum of 1-2 years of relevant customer service or administrative experience preferred.
  • Prior Call Center/Insurance experience preferred but not mandatory.
  • Proficiency with computers is mandatory.
  • Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment is required.
  • Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
  • Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
  • Must be able to acquire and maintain company and department work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Job Summary


Employment Type
Full Time

Benefit Insights


Health Insurance
Paid Time Off
Vacation Leave
Flexible Schedules
Sick Leave
Work From Home
401(k)
Holiday Pay
Health & Wellness Programs
Tuition Reimbursement
Health Savings Accounts (HSAs)
Medical Flexible Spending Account
Paid Parental Leave
Life Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability

Liberty Mutual Insurance

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Job ID: 488403108

Originally Posted on: 8/6/2025