Student Worker - OWU Help Desk Assistant

Student Worker – OWU Help Desk Assistant

Number of Openings: 2

Purpose/Objective of the Role:

Provide technical support and assistance to the campus community and front office support for Information Services.

Tasks & Responsibilities:

• Greeting walk-ins
• Answering the phone
• Responding to chat
• Handling tickets in BishopWorks
• Other duties include:
• Updating the Help Desk website and the BishopWorks Knowledge Base
• Assisting with Media Services loans, and other projects as they arise

Qualifications:

• Customer service is paramount
• Good communication, both written and oral, is essential
• Initiative and ability to work independently is good
• Computer knowledge and troubleshooting is nice and can be taught

Potential Future Career Benefit:

• Customer service
• Communication
• Task management are transferrable to any field and occupation
• There’s also valuable exposure to systems and practices specific to the IT industry

NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.

Application Instructions :

Complete the ADP application by selecting "Apply" button and answer all questions.

Supervisor: David Soliday

Commitment: Approximately 10 hours per week

Academic Year: Fall 2025 and Spring 2026