Contact Center Agent

Remote Call Center Representative

**Pay Rate:** $ 18.00/hour

**Schedule:** Must be available between 9:00 AM 9:00 PM (local time) for an 8-hour shift

**Employment Type:** Remote / BYOD (Bring Your Own Device)

**Accepting Applicants From:** AZ, DC, FL, IL, KS, MO, NY, NC, OH, OR, TN, MD, NJ, SC, VA, WA

**Position Overview**

Adecco is partnering with a leading industry client in Class Action business operations. The Remote Call Center Representative will support a high-volume call center environment, assisting with a range of claimant inquiries and claim-related issues. This position involves handling inbound and outbound calls as well as responding to emails, chats, and callback requests.

**Essential Duties and Responsibilities**

+ Handle inbound and outbound calls professionally and efficiently

+ Respond to inquiries via phone, email, chat, and callback channels

+ Conduct research using internal systems and available resources to resolve inquiries

+ Accurately document all customer interactions in CRM or call logs

+ Escalate complex issues to appropriate teams or supervisors

+ Assist with general administrative duties as needed

+ Support other projects and tasks as assigned by the supervisor

**Qualifications & Requirements**

+ Previous experience in a fast-paced, high-volume call center

+ Strong problem-solving, interpersonal, and active listening skills

+ Exceptional attention to detail and organizational abilities

+ Reliable and punctual with strong adherence to assigned schedules

+ Comfortable working remotely while seated for long periods

+ Fluent in English (spoken and written)

+ Flexible availability to support varying shift needs based on time zone

**Technical Requirements (BYOD Bring Your Own Device)**

+ **Internet Connection:**

+ High-speed internet (No Wi-Fi or mobile hotspots)

+ Cat5E Ethernet cable connection

+ Minimum download speed: 20 Mbps

+ Minimum upload speed: 5 Mbps

+ Jitter must be below 20

+ **Hardware Requirements:**

+ Windows 10 or higher

+ Processor: Intel i5, AMD Ryzen 5, or better

+ Minimum RAM: 8 GB

+ Hard Drive: Minimum 237 GB storage

+ Dual monitors, keyboard/mouse, headset, and a functioning laptop or desktop

+ **Verification Required:**

+ Must provide recent speed test results and PC specifications

**Pay Details:** $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance