Post Sales Support Leader

Our client, a leading technology solutions provider, is seeking a Post Sales Support Leader to join their team. As a Post Sales Support Leader, you will be part of the Customer Support Department supporting key customers. The ideal candidate will have strong analytical skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.

Job Title: Post Sales Support Leader

Location: Columbus, OH

What's the Job?

• Lead post-sale support and drive strategic relationships for assigned key customers of significant scope and complexity.
• Collaborate with key business units to provide solutions for customer problems and performance analysis.
• Analyze failure rates and trends to identify opportunities for device health improvement in customer environments.
• Utilize project management skills to resolve complex technical escalations effectively.
• Provide proactive support for customer product deployments, including training and continued technical education.

What's Needed?

• Proven experience in post-sale support or customer relationship management.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication and interpersonal skills for effective collaboration.
• Project management experience with a focus on driving resolutions.
• Ability to mentor and guide peers and junior team members.

What's in it for me?

• Opportunity to work with a dynamic team in a collaborative environment.
• Engage with key stakeholders and make a significant impact on customer satisfaction.
• Develop your skills in a fast-paced, technology-driven industry.
• Gain exposure to complex customer environments and solutions.
• Be part of a company that values diversity and inclusion in the workplace.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.