Associate Director

The Associate Director of Consumer Agency Collections is responsible for supporting the Collections Management team with a variety of requests and coordinates staff and activities in the Collections department.

Essential Duties and Responsibilities

• Participates in long-range planning for the assigned department, including the development and administration of the annual department budget.
• Assists with the development and implementation of department policies and procedures.
• Coordinates department activities at assigned location(s).
• Compiles and analyzes statistical data relative to productivity of the department.
• Participates in establishing and implementing department goals.
• Provides leadership and guidance to staff in fulfilling their responsibilities.
• Studies and standardizes workflow, processes and procedures among all offices to improve department efficiency.
• Maintains positive client relationships through scheduled meetings, reports, ad hoc requests, frequent communication and timely responses to client concerns.
• Conducts routine audits of accounts and/or employee output to ensure compliance with firm standards, client guidelines and applicable laws and regulations.
• Participates in client visits and audits.
• Establishes monthly collections goals and department quotas.
• Reviews and posts collection totals.
• Assists with or deals directly with problem files or account requiring special handling.
• Ensures employees receive appropriate training, equipment, and supplies to perform effectively.
• Plans, assigns and monitors work of department staff.
• Interfaces with management teams of other business units to ensure departmental objectives are achieved.
• Interviews candidates for positions and recommends hiring.
• Evaluates employee performance, administers discipline, resolves employee issues and conflicts and maintains proper records.
• Reviews employee e-time entries; approves overtime and time-off requests; coordinates employee work schedules to ensure adequate staffing.
• Conducts department meetings to ensure effective communication of information.
• Supervises department employees at the assigned location(s); may supervise subordinate supervisors/managers.
• Complete all required training applicable to this position
• Additional duties, as assigned

Qualifications

• Bachelor's degree from a 4-year college or university in a related field is strongly preferred.
• Minimum of 7-10 years of experience supervising or managing collections operations within a third-party consumer collections agency.
• Proven hands-on experience in developing and managing a multi-channel communications strategy is preferred.
• Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.

• Ability to write reports, business correspondence and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Extensive knowledge of relevant federal and state laws, legal/court procedures; government regulations, including the Fair Debt Collection Practices Act; and processes and documents specific to collections.
• Familiarity with business and management principles; office practices and procedures; computer operation; word processing and spreadsheet software; and internet research.
• Strong leadership skills, including the ability to maintain a positive work environment for employees; establish and foster teamwork; establish performance standards; communicate sensitive information tactfully; improve employee performance through coaching and discipline; and identify qualified employees through screening and interview methods.
• Effective customer service, time management, multi-tasking, problem-solving and change management skills required.
• The employee must have the ability to communicate effectively in written and oral form and at various levels across the organization.

Work Requirements

• While performing the duties of this job, the employee is frequently required to sit at the work station for extended periods. The employee must have the ability to communicate effectively in written and oral form; enter data into a computer; and operate standard office equipment including computer, telephone, printer, copier, and fax machine.
• This job is in the office full-time with no hybrid schedule offered.

Compensation and Benefits:

• Competitive Pay based upon experience plus bonuses.
• Paid Time Off (PTO) - 21 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), and Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm.
• Fun participation in community involvement initiatives, office parties, and competitions.
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

Work Environment

• The work environment is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee in this job will experience normal office conditions. The noise level in the work environment is usually low to moderate.

EEO Statement: WWR is an Equal Employment Opportunity employer