Technical Production Support Analyst

Job ID Number**

R5861

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

As the Technical Production Support Analyst, you will be responsible for providing comprehensive support, troubleshooting, and documentation for enterprise applications and banking platforms.

**Job Description**

We are seeking a dedicated **Technical Production Support Analyst** to join our dynamic team for a full-time, **long-term contract** opportunity that is **fully remote** . This role is pivotal in maintaining the smooth operation of our critical business applications and financial systems.

**What Youll Do**

+ Field incoming requests from end users to resolve process, application, and software issues within servers, databases, and other mission-critical systems

+ Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

+ Provide secondary/back-up production support for existing financial systems and applications

+ Perform unit and regression testing to ensure systems are functioning as intended

+ Perform routine maintenance and updates on applications and servers to ensure optimal performance

+ Support the implementation and ongoing maintenance of banking platforms and other financial applications

+ Work closely with project managers and subject matter experts to develop technical solutions that align with business strategy and goals

+ Write technical procedures and documentation for applications, including operations and user guides

+ Document system/design specifications and maintain logs to keep track of development issues and priorities

+ Ensure quality standards are maintained, including proper version control and up-to-date program documentation

+ Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently

+ Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems

+ Identify and analyze detailed processes, pinpoint gaps, and develop solutions to enhance functionality

+ Exhibit strong communication skills to work with internal and external teams, vendors, and stakeholders

+ Provide leadership by projecting a positive attitude and fostering a culture of learning and improvement

+ Ability to assess customer/employee IT knowledge levels and deal with difficult callers effectively

**What Youll Need**

Required:

+ Bachelor's or Associate's Degree in Information Technology or related field, or equivalent experience

+ 3-5 years of experience in application or production support

+ Experience with Unix/Linux command line, SQL Server, and Windows Server environments

+ Exposure to scripting languages (e.g., Windows batch, Unix shell, PowerShell)

+ Familiarity with web technologies (e.g., IIS, Apache Tomcat) and file transfer protocols (FTP, SFTP)

+ Experience with Jack Henry application products (e.g., Silverlake, XPerience, Synergy)

+ Knowledge of database technologies such as Oracle PL/SQL and ETL tools

+ Experience with scheduling tools like Autosys and reporting tools like Crystal Reports or Cognos

+ Familiarity with active directory accounts and SQL account management

+ Excellent analytical and problem-solving skills

+ Ability to prioritize work and manage multiple tasks efficiently

+ Strong communication skills to collaborate with diverse teams and stakeholders

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard

The pay range for this position is $68,000.00 - $75,000.00 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

\#LI-JM1

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to ... or ....

**Equal Employment Opportunity Policy Statement**

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.