Director - Practice Operations

Director of Practice Operations

Position Purpose:

The Director of Practice Operations has on-going responsibilities to provide direction for the daily operations of multiple primary care and/or specialty physician practices. This leader is accountable for achieving the financial and performance objectives of physician offices in alignment with organizational priorities for service line, acute care, and medical group operations. The Director cultivates an environment of high engagement through effective communication with physicians, practice leaders and colleagues within all practices in the designated sphere of influence.

The Director Practice Operations will need to work effectively within MCMG and MCHS in a highly matrixed fashion with key internal and external stakeholders. This role is expected to

translate strategic goals of the organization into core business initiatives and operating plans. He/she identifies and initiates change within practice locations to support and achieve the strategic objectives of the business. The incumbent is responsible for the implementation of key initiatives and processes that support the annual operating objectives of the business.

This position reports to the Chief Operating Officer for MCMG or Service Line Vice President and will maintain a strong matrix reporting relationship accountable stakeholders within MCHS. This position is responsible for the overall direction, coordination, and evaluation of practice operations and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for practice leaders, colleagues, physicians, and advanced practice providers.

Minimum Requirements:

Education: Bachelors in Health Admin or related required; MHA/MBA preferred

Licensure / Certification: ACMPE credentials preferred

Experience: Minimum 5 years minimum formal leadership experience in primary care/specialty/surgical practice administration with activities including strategic communication, working with Senior Leaders to move strategic initiatives forward, as well as motivating, leading and managing successful project teams; 5-7 years of progressive involvement in healthcare-specific strategic planning and business plan development and support

Effective Communication Skills

Strategic thinking

Executive presence

Proficiency in process improvement methodology

Detailed knowledge and understanding of healthcare strategy, operations in integrated delivery systems, related healthcare entities and governmental regulations.

Possesses proven project management skills and ability to communicate complex issues and strategies with key leaders.

Able to develop and prepare feasibility analyses, executive-level document preparation, forecasting scenarios, system and market strategies, and ability to facilitate group discussion.

Professional maturity and technical competency/understanding in planning, data analysis, research, finance, marketing and business development.

Advanced critical thinking and problem solving skills.

Thorough understanding of external, regulatory, payor and other forces impacting health care operations

Keen understanding of current healthcare marketplace including competitors and best practice systems across the nation

Extremely proficient with personal computer applications (Excel, Word, PowerPoint, Access).

Ability to mentor staff and to provide leadership in a team building environment to enhance cooperation with our internal and external customers.

Demonstrates strong project management skills with proven success at managing large- scale projects working independently and leading projects through to completion in required, tightened timeframes while maintaining a strategic perspective.

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmels College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if youre hired as an eligible colleague, youll be able to see how much youve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If youre seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.