Personal Lines Renewal Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Renewal Specialist to join our growing team in Markham, Ontario!

The Personal Lines Renewal Specialist is responsible for proactively managing policy renewals to support client retention and satisfaction. This role ensures timely adjustments, quoting, and policy issuance while delivering a high-quality customer experience. The Renewal Specialist collaborates with internal teams, carriers, and vendors to resolve renewal-related challenges, uphold service standards, and maintain data accuracy and confidentiality.

How You Will Contribute:

• Drive retention goals by managing renewals proactively; making policy adjustments, updating loss information, quoting, and issuing new policies.

• Provide a top-tier customer experience by actively listening, identifying concerns, and resolving renewal-related challenges with care and precision.

• Cultivate strong relationships with colleagues, carriers, and vendors to influence client loyalty and satisfaction.

• Adhere to brokerage procedures to ensure high service standards while minimizing errors and omissions.

• Contribute to a collaborative team culture by sharing knowledge, promoting positivity, and reviewing coverage terms, limits, and exclusions.

• Meet retention targets and handle service/billing requests triggered by remarketing activities.

• Maintain high standards for data accuracy, confidentiality, documentation, and timely processing.

• Stay updated with industry trends, underwriting guidelines, and pursue ongoing learning and development.

Licenses and Certifications:

• RIBO license required (or other valid insurance license)

Skills & Experience to Be Successful:

• Post-secondary education

• 3+ years of experience in insurance or a related field

• Familiarity with TAM or EPIC (an asset), or any Broker Management System

• Prior customer experience training or certification (an asset)

• Excellent organizational and time management skills

• Digital multitasking ability using modern tools and workflows

• Proficiency in Microsoft Office (Outlook, Word, and Excel)

• Strong verbal and written communication skills with a focus on resolving client concerns

• Creative problem-solver and collaborative team player

• High-energy, enthusiastic, and ready to tackle challenges with urgency

Total Rewards Compensation:

• Generous Benefits package

• Employee Stock Purchase Plan

• Pension

• Exclusive Employee deals

• Other performance-based incentives

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".