Systems Support Analyst

Job Title: Systems Support Analyst
Location: Columbus, OH (Onsite 5 days/week)
Type: 12mo Contract-to-hire (conversion based on performance)
Candidates: US Citizens or GC Holders
Rate: $42hr with benefits

Position Overview:
Will provide planning, analysis, and support for Supply Chain, Procurement & Fleet Operations (SCPFO) applications, including Asset Suite. This role will partner closely with business stakeholders and IT to optimize system capabilities, drive process improvement, and support ongoing application needs. Key Responsibilities:

• Serve as liaison between SCPFO, IT, and vendors to support Asset Suite and related applications.
• Provide analysis, implementation, and support for new technologies aligned with SCPFO strategies.
• Support software tools and applications in collaboration with AEP IT and business roadmaps.
• Lead focus groups and process improvement efforts; document and escalate issues.
• Gather requirements and provide input on design, testing, and production deployment.
• Develop training materials, documentation, and usage guides.
• Generate business cases, cost justifications, and reports to support operational decisions.
• Support expansion of Procure-to-Pay and other electronic commerce initiatives.

Required Qualifications:
Education (one of the following):

• Bachelors in IT, Supply Chain, Business, Accounting, or related field
• Associates degree + 2 years of relevant experience
• High School/GED + 4 years of relevant experience

Experience:

• Minimum 8 years of systems support experience (including programming, SQL queries, reporting, or application support)

Technical Requirements:

• Maximo Inventory modules (Item Master, Inventory Usage, Receiving, Counting)
• Barcoding applications
• Cognos or SQL query development
• ServiceNow and Jira (preferred)

Additional Requirements:

• Strong understanding of SCPFO business processes and lean principles
• Advanced troubleshooting, documentation, and testing capabilities
• Excellent written and verbal communication skills
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Supply Chain, Procurement, or Fleet Operations experience preferred