Senior Manager, Product and Process Assurance - Operations

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

• Responsible to manage the Product Introduction Process at MillerKnoll sites.
• Conducts activities to establish and achieve operational objectives in areas of safety, quality, reliability, cost, continuous improvement, employee engagement and talent management.
• Ensures alignment with operations and corporate business strategy and goals while promoting great places to work initiatives.
• Oversees the development and implementation of projects and practices that ensure the successful achievement of these objectives; monitor progress through measurement systems and ensures corrective action as needed.
• Leads and collaborates with various functional groups including manufacturing, engineering, product development, planning/scheduling, information systems, supply management and MKPS to deliver results.
• Drives results and manages change through successful leadership and team development, as well as effective planning, organization, implementation, and execution.

ESSENTIAL FUNCTIONS

• Communications : Develop and lead organizational communication plan including setting expectations for effective information exchange in meeting.
• MillerKnoll Performance System ( MK PS) : Champion MKPS/Lean manufacturing principles and Lean Product and Process Development LPPD. Drive continuous improvement, eliminate waste, and create value for customers and shareholders. Develop and implement strategies (training and development, rewards and recognition, etc.) that build a continuous improvement culture within the organization
• Human Resources : Effectively plan for, lead, and develop the workforce. Includes ensuring appropriate staffing levels, performance management, training and development, rewards and recognition, application of policy in a manner consistent with MK values and applicable federal and state laws. Responsible for creating a 'community' of engaged employees who drive improvements that better serve customers and shareholders. Provides mentoring and coaching of operations managers and WTL.
• New Product Development : Provide leadership/oversight to the manufacturing side of new product development/introductions. Provides operational expertise, insight into the solution, design, and development process, and process methodology that will provide successful implementation of new product programs. Influence the design of new products to ensure 'manufacturability.' Oversee the development and implementation of plans that ensure systems, processes, equipment, employees, etc. are in place to successfully manufacture new products.

Performs additional responsibilities and project assignments as requested

• Quality : Support for the successful implementation and management of the quality program to ensure product quality. Interacts with design and development to influence product development/redesign
• Reliability : Support corporate on-time delivery/ reliability goals when new products are introduced to a site. Involves pro-active planning and control as well as daily problem-solving (e.g., resolving issues with materials, equipment down time, etc.). Ensures Operational metrics are achieved when launching products.
• Safety : Ensure a safe working environment for all employees. Responsible for the overall plant safety program including establishing and meeting annual goals and objectives, ensuring employee training and development, administration of policies and procedures, and compliance with state and federal legislation

Additional Essential Functions

• Manage the Manufacturing Process Leads at MK sites.
• A thorough understanding of the Fulfillment Lead role and the deliverables that they are responsible for.
• Implement and maintain the product introduction process (PIP) at sites. Including: visual management tools, leading the standard forums, and ensure that standard tools and processes are followed.
• Lead and coach cross functional teams in the standard PIP when launching new products.
• Work closely with MK site Leadership to inform on product introductions status and drive accountability.
• Support efforts for global regionalization of products by regions as needed.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Education/Experience - Not Parsed
• Bachelor's degree in business, operations management, engineering, or related areas; or equivalent experience.
• 8 - 10 years successful management experience in product development, supply management, or operations.

Licenses and Certifications / Skills and Abilities

• Demonstrated ability to establish strategic direction and lead the development and implementation of objectives, plans, and initiatives designed to achieve that direction.
• Demonstrated ability to successfully initiate and lead change initiatives in a manufacturing or product development environment through an in depth understanding and successful application of principles of lean methodologies.
• Proven understanding of business principles and dynamics with the ability to add value through successful financial management.
• Well-developed written and verbal communication skills; presentation skills with demonstrated ability to successfully interact and influence members of the Executive Leadership Team, senior leadership as well as production-floor employees
• Demonstrated ability to effectively use office automation/communication software and tools currently being used in the MK office environment.
• Demonstrated leadership competence as defined in MK's Leadership Skills and Behavior Model.
• Must be able to perform all essential functions of the position with or without accommodations.
• Additional Skills and Abilities

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .