Lead Patient Navigation Specialist

Do you want to make a difference every day? Are you passionate about providing excellent customer service and patient care? PrimaryOne Health is dedicated to improving quality of life through providing access to the highest possible quality healthcare. Come find your next professional home at PrimaryOne Health!

WORK FOR US!

PrimaryOne Health is currently seeking a Lead Patient Navigation Specialist for our Columbus health centers.

Essential Job Responsibilities:

• Collaborates with Patient Services Manager, and Director of Patient Services to ensure scheduling procedures are meeting patient needs.

• Provides ongoing training to Patient Navigation Staff to ensure complete and accurate data entry at registration.

• Provides monthly agent phone reports to Patient Services Manager.

• Updates patient information, advises patient to bring current picture I.D., updates financial information, updates sliding scale status, verifies indigent (HML) status, UDS metrics, and advises patients of balance due.

• Acts as resource for Patient Navigation Staff when they encounter patient issues such as customer complaints.

• Communicates patient concerns to Patient Services Manager resolution, and/or process improvements.

• Acts as a resource and point of contact for all Patient Navigation Specialists for questions, and provides necessary assistance.

• Pulls medical records to check on authorization for medication refills.

• Completes medications refills according to protocol.

• Follows PrimaryOne Health's Scheduling Telephone Triage for medical urgency scheduling.

• Consistent attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.

• Other duties or special projects as assigned.

Successful candidates must possess a high school diploma or equivalent. One year's experience in a medical office, customer service or reception, preferably in medical office. Bilingual capabilities a plus.

WHAT WE OFFER

PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Tuition Reimbursement, paid Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.

EOE