Licensed Bilingual Customer Service - Spanish

Licensed Bilingual Customer Service - Spanish

Location: LAKEWOOD RANCH, FL, 34202
Salary: $40000.0 - $50000.0/year
Experience: 0 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Bilingual (Spanish) Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active 2-15, 2-20 or 4-40 Florida license prior to start date.

2. Must be able to make the commute to our agency location in Lakewood Ranch, FL. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive

• Base Salary plus Commission/Bonus
• Paid Time Off (vacation and personal/sick days)
• Health Subsidy
• 401(k) with 4% Match
• Holidays
• Leadership Development to Management or Agency Ownership
• Growth potential/Opportunity for advancement within my office

Requirements:

• Florida 2-15, 2-20, OR 4-40 required (prior to start date)
• Bilingual English/Spanish required
• Bilingual English/Creole a plus!
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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