Patient Coordinator Supervisor

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view www.eyecare-partners.com .

Job Title: Patient Coordinator Supervisor
Company: Ophthalmology Associates
Location: Des Peres, MO

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Paid Maternity Leave
• Employee Discounts
  
  

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-5pm.
  
  
  • You may need to work a little earlier/later as needed.
    
    

Requirements:

• High School Diploma or GED Equivalent required
• Previous management experience is required
• Proficiency in NextGen Enterprise Practice Management (EPM) is preferred
• Favorable result on Background Check required
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

SUMMARY

A Patient Coordinator Supervisor is trained to act as the first point of contact for our patients where they set the tone for the patients visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients time, as well as doctors time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager
• Make weekly schedules for Patient Coordinator team members
• Communicate with Doctors and teams about patient scheduling issues
• Train new team members and ensure current team members are trained on all current and new protocols
• Point person for Patient Coordinator team members when manager is out of office or unavailable
• Assist manager in handling patient concerns and complaints
• Assist manager with other duties as they arise
  
  

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  
  

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) is required
• One year of management experience is required
• Favorable result on background check is required
• Must be able to provide proof of identity and right to work in the United States
  
  

LICENSES AND CREDENTIALS

• None required

SYSTEMS AND TECHNOLOGY

• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook
• Proficiency in NextGen Enterprise Practice Management (EPM) is preferred
  
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (2550%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuityincluding color, depth, peripheral vision, and the ability to adjust focusis required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact .... Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.