Information Technology Specialist 1

The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 1 for a position available in the Information Technology Services (ITS) Section. This position will report in person daily to the London, OH office.

The Information Technology Specialist 1 position requires basic working knowledge of computers and electronics in order to provide routine Tier 2 support. This position will serve in a concierge capacity and work collaboratively with regional offices. The successful candidate will perform basic workstation troubleshooting and maintenance by collection of information in order to respond and/or resolve routine Tier 2 problems, which also include but are not limited to:

• Provide telephone support as a member of the ITS Client Services Call Center team
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Provides basic diagnosis, analysis and resolution of issues for customer(s).
• Provides basic routine Tier I and Tier 2 level customer support.
• Acts as liaison between users and Information Technology Services.
• Provides users with basic training in proper use of hardware or software.
• Independently images and/or reimages equipment in preparation of deployment.
• Stays current regarding new technologies, standards and techniques.
• Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).

Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 3 months combined work experience in any combination of the following: computers and/or electronics and/or telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Attention to Detail, Critical Thinking, Customer Focus