Deputy Central Processing Lead, Project Delivery Manager in Columbus, OH

Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Organization, Workforce, & Change offering shapes market-leading organizational strategies, delivers impactful change, and generates client value through the workforce, while leveraging data-driven insights and exceptional delivery execution.

Work you'll do

+ Guide system testing, defect resolution, and process design for a state government benefits system

+ Define functional requirements and support advanced system enhancements in collaboration with technical teams

+ Provide short-term solutions and consult with the state on system issues to maintain continuous processing

+ Execute and manage release testing with the state to facilitate large-scale conversions and releases

+ Support a Central Processing Team, managing recruitment, logistics, and quality assurance to improve system operations

+ Support a team of 30+ contractors supporting Medicaid in various complex projects

+ Streamline operations and support organizational goals by implementing process improvements and quality auditing programs

+ Collaborate with vendor technical teams to address complex system updates

Qualifications

Required:

+ Bachelor's degree

+ 5+ years of experience supporting state government integrated eligibility processing programs

+ 10+ years of overall professional experience

+ Experience in IT project/program management, to include leading software developers, QA testers, UI/UX designers, and business analysts

+ Experience managing and leading teams in Medicaid case processing operations

+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

+ Advanced degree in a related field

Information for applicants with a need for accommodation:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.