Emergency Operations Center Specialist 1st Shift

DESCRIPTION: The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and reporting center that provides time-critical reporting and advisements on threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our associates across the global enterprise in support of the Asset Protection vision of protecting people, product and property. The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls from associates and partners and coordinates appropriate actions per policy and procedures. This individual monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. The Specialist reports all crisis related events to our field, store, home office partners. The EOC Specialist typically reports to the EOC Supervisor or Manager and has no direct reports.

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Hours are 5am to 1pm with Wednesday and Thursday off. Associate would work Friday-Tuesday and overtime as needed.

RESPONSIBILITIES:
• Demonstrates excellent customer service skills when answering calls from our field, store, or home office partners
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
• Effectively works under stress and defuses emotional situations while delivering instructions regarding associate safety
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
• Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
• Performs other duties as may be assigned by the EOC leadership team

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