Director, IT Business Resiliency, Controls & Continuity

The Role

As the Director of IT Business Resiliency, Controls & Continuity in Enterprise Infrastructure & Operations, you will play a crucial role in ensuring Enterprise infrastructure & Operations organizations (EI&O) business resiliency, IT Controls, and internal & external audit responses are effectively managed.

In this role, you will lead a team to:

• Develop, maintain, and implement business continuity strategies and disaster recovery processes for EI&O, aligned with enterprise policies. You will partner with EI&O leadership to continuously mature EI&O practices (e.g., playbooks, tabletop exercises, disaster recovery tests) for prioritized scenarios.

• Collaborate with audit, compliance, technology risk, business units and our EI&O leaders on regulatory exams, internal and external audits and industry certifications (e.g., HITRUST, ISO 27007, 27017, 27701) including program management of the ISO20000 industry certification, to ensure controls are appropriate tracked, evidenced and managed with a risk-based approach.

• Gather, inventory and provide evidence on our controls, policies, and processes in response to regulatory and/or customer inquiries

• Drive improvement programs to our controls environment.

• Provide relevant information, dashboards and operational reporting to EI&O leaders

The Expertise and Skills You Bring

• Bachelors degree required

• A minimum of 8+ years industry or equivalent experience in business continuity planning, project management, controls management, and/or audit experience

• Deep understanding of risk planning and business continuity principles, methodologies, and tools, with experience hosting tabletop exercises and documenting key takeaways and action items

• Deep understanding of IT controls and audit principles, methodologies, and tools, with experience in SOC1, SOC2, and SOC3, ISO 20000, HiTrust

• Managing high-stress audit seasons with multiple competing priorities

• Creating engaging visualizations of roadmaps, strategy, and presentations for executive leadership

• Exceptional leadership, analytical, communication, consultative, listening, and problem-solving capabilities Proven ability to build relationships and establish trust with leaders, peers, and business partners

• Ability to operate at both the strategic and tactical levels, with a strong sense of accountability for business results

• Strong executive communication skills, with the ability to effectively articulate complex subject matter across all levels of the organization

• Archer and Fusion experience is preferred

• Note: Fidelity will not provide immigration sponsorship for this position

The Team

EI&O is responsible for the many critical platforms and technologies and operational processes for the firm, such as datacenters, network systems, IT service management, associate technology, and the mainframe. Given the criticality of these solutions, ensuring risk is effectively managed in a highly resilient environment is a top priority. As part of the EI&O Strategy, Planning & Product Enablement organization within EI&O, you will be leading a dedicated team of analysts focused on business resiliency, audit strategy, and IT Controls for the EI&O organization.

Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.