Childcare Director

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• Conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for "parent pleasers"

Qualifications:

• 3+ years' experience in management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Career Pathways Level 3 required

TLE Cares Benefits Package - Because we care about you.

Our Center proudly offers TLE Cares, a comprehensive benefits package for all team members. All premiums for TLE Cares are fully paid by our Center's owner, with no cost to our employees.

TLE Cares includes:

• Dental, Vision and Medical
• Short & Long-term Disability Insurance
• Life Insurance
• Employee Assistance Program
• Lifemart Employee Discount Program