Customer Service Representative Customer Service Representative

Customer Service Representative CVS Health 2.7 ( ) Plantation, FL for later Why you should apply for a job to CVS Health : 62% say women are treated fairly and equally to men 52% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews # R0748775 Position summary and documenting all incoming contacts to determine their nature while responding to complex calls. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information. Required Qualifications One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. Preferred Qualifications Prefer healthcare work experience and familiarity with benefits, insurance, medical terminology. 1+ year of experience in a call center setting, specifically related to inbound calls. Strong communication skills (oral and written). Strong analytical and problem-solving skills. Active listening proficiency. Ability to be receptive to feedback and to embrace continuous improvement. Positive attitude and strong interpersonal skills. Ability to display empathy towards customers' needs and concerns Desire to contribute to building a positive team spirit. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit anticipate the application window for this opening will close on: 12/06/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Why you should apply for a job to CVS Health : 62% say women are treated fairly and equally to men 52% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews