Customer Service Rep I

Customer Service Representative

Our logistics client is seeking a Customer Service Representative to join their Columbus, Ohio location. This role provides frontline support to customers and business partners by handling inquiries, resolving issues, and coordinating delivery updates. The position ensures smooth communication, accurate documentation, and timely resolution of service-related concerns.

Location: Columbus, OH (9565 Logistics Court)

Duration: December 8, 2025 - April 24, 2026

Shift: Monday-Friday, 9:00 AM - 5:30 PM

Pay Rate: $19/hour

Responsibilities:

• Assist customers and business partners via phone and email with inquiries and service needs.

• Handle customer complaints professionally, providing calm and effective resolutions.

• Diagnose, assess, and resolve service or delivery issues.

• Monitor the progress of delivery routes and ensure timely updates.

• Scan haul-away pods and verify stamps for accuracy and compliance.

• Process delivery order updates, including changes and cancellations.

Qualifications:

Minimum Requirements:

• Experience using Microsoft Office tools, including Project, Word, Excel, and PowerPoint.

Preferred:

• High school diploma or equivalent.

• 1 year of customer service experience, ideally in a call center environment.

• Strong customer service skills with the ability to de-escalate and resolve issues effectively.

• Ability to multitask and stay organized in a fast-paced environment.

• Ability to stay calm under pressure while delivering high-quality service.

Category Code: JN044, JN003, JN027

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