Senior Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Were seeking a future team member for the role of Client Service Manager to join our team. This role is located in New York, NY (4 days in office expectation)

In this role, youll make an impact in the following ways:

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintain familiarity with industry best practices and seek opportunities to implement as appropriate, setting policies and procedures for teams managed.
• Contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality.
• Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, maintaining relationships with business leaders to report client trends and needs.

To be successful in this role, were seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required; MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Proven ability to recruit, direct, motivate, and develop staff, maximizing their individual contribution and professional growth.
• Experience managing multiple client service/support teams supporting multiple, complex client accounts.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Heres a few of our recent awards:

• Americas Most Innovative Companies, Fortune, 2025
• Worlds Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.