Sales Call Center Specialist

Were unique. You should be, too.

Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.

The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. Working within targeted campaigns, the Growth Consultant (Virtual) manages inbound and outbound member acquisition efforts, member retention initiatives, and disenrollment recovery activities, using relationship-building skills, accurate data management, and consultative dialogue to achieve growth objectives. The Growth Consultant (Virtual) takes ownership of campaign performance across the full member lifecycle, using product knowledge and clear communication to build trust with prospective and existing members while maintaining accountability for enrollment and retention results. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments.
• Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle.
• Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE.
• Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience.
• Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition.
• Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions.
• Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels
• Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment
• Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions
• Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs
• Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software
• Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations
• Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation
• Familiarity with Medicare Advantage basics, and senior-focused service delivery
• Knowledge of HIPAA compliance and healthcare privacy regulations
• Ability to work autonomously in a remote environment
• Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings
• Spoken and written fluency in English; bilingual a plus

EDUCATION AND EXPERIENCE CRITERIA:

• High School Diploma or GED required
• Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results;. working with seniors a plus, as is a general understanding of Medicare Advantage
• Relevant experience establishing and maintaining customer relationships through various channels and interactions
• Experience working with business partners, agents, brokers, or referral sources preferred
• Experience working with seniors, healthcare, or Medicare-eligible populations preferred
• Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)
• Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred

PAY RANGE:

$16.5 - $23.56 Hourly

EMPLOYEE BENEFITS

Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

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