Work Coordinator

Description

This is a Hybrid role and will report to our Arena location at 290 W Nationwide Blvd. Columbus, Ohio.

Job Summary:

This role, as part of the Integration Center organization, provides clerical support for various gas work activities across NiSource. Primary responsibilities of this role include: requesting and processing permits, communication and collaboration with various municipalities, collaboration with internal and external business partners, and comprehensive permit tracking and reporting from initial notification to completion. This role will collaborate with multiple internal and external stakeholders to meet strategic goals and objectives. Adherence to NiSource's critical Core 4 is paramount to ensure operational rigor and advancement of SMS as our core operating model.

Key Results:

• Effective planning and execution of work assigned to meet process requirements

• Timely and accurate execution of work assigned

• Highly efficient team environment

• Effective communications and collaboration

• Excellent internal and external customer service

• Follow Core 4 SMS in Action

• Follow processes and procedures

• Continually improve processes and procedures

• Identify and report risks

Principal Duties and Responsibilities:

• Tracking, processing, and reporting of permits including financial status, permit status, and job completion status.

• Prioritization of completion of incoming emergent permit work

• Best practice development for processes and procedures related to permitting

• Promotes and assures a safe working environment and public safety

• Excellent internal and external customer service through strong and effective communication and problem-solving skills

• Ensures accurate systems of record

• Effective prioritization of tasks to ensure customer, company and compliance dates are met

• Exercises judgment, within scope, to determine best approach to achieve desired outcome

• Utilization of various PC Applications & Mainframe Applications

Required Qualifications for Position:

• High school diploma or equivalent

• Must have a strong focus on detail orientation

• Strong written and oral communication skills

• Experience with PC Applications (Word, Excel, PowerPoint, Smartsheets)

• Ability to function in a team environment and collaborate within and across organizational lines

• Strong interpersonal skills and demonstrated success in providing extraordinary customer service with internal and external customers

• Must be self-motivated to manage daily responsibilities with limited direction in a changing, fast paced environment in a professional and responsive manner

• Results oriented and possesses effective problem-solving skills

• Ability to manage and execute tasks with multiple conflicting priorities

• Strong analytical skills and ability to interpret technical data.

Preferred Additional Qualifications for Position:

• Proficient in WMS, DIS, GIS, and other company systems

• Familiar with Company Policies and Procedures

• Basic understanding of the utility industry

• Experience working with field operations

• Knowledge of the natural gas industry and general customer expectations

• Best practice development for processes and procedures related to permitting

Disclaimer:

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or ...

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$45,500.00 - $63,800.00

• The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2025-11-03

Posting End Date (if applicable):

2025-11-18

Please note that the job posting will close on the day before the posting end date.