BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.
What You'll Be Doing:
- Responds to physician inquiries
- Updates and maintains physician records in DEP systems
- Reviews DEP physician applications
- Assists with reimbursement and quality audits
- Assists in ensuring DEP physician compliance with DEP handbook
Required Experience and/or Education:
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
MAJOR WORKER CHARACTERISTICS
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures
applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office
equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter,
adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies &
procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within
familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of
communication with variety of internal & external customers, some of whom may be irate; collate & classify information
about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*)Developed after employment.
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