Help Center

Can I contact candidates directly through iHire's platform?

We offer simple, yet powerful, messaging capabilities right within our candidate management tools. In addition to providing you with the ability to sort, tag, filter, and comment on candidates in your talent pools, our platform allows you to message applicants directly. The result is a more seamless recruiting experience that saves you time and keeps you organized by managing your candidates in one place throughout the hiring process.

iHire's messaging tools make communicating with candidates easier than ever before. You’re able to:

  • Access all conversations with candidates in our new Message Center.
  • Message candidates directly from their profile.
  • Send pre-written templates or create your own.
  • View your message history (with any team member) on candidate profiles.
  • Carry out the conversation either via email or through the ourr platform once the candidate replies to your first message.

To use iHire's messaging tools:

  • You must have an active subscription.
  • To access your Message Center, click the message icon next to your name in the top right corner of your iHire dashboard. When you’re in the message section of a candidate’s profile, you can navigate to your Message Center anytime by clicking the expand icon in the bottom right corner.
  • To send a message to a candidate, navigate to their profile, and click the “Send Message” button. A window will appear where you may type your message or select a template, view your conversation history, or navigate to your Message Center. The candidate will receive an email with your message. Once they respond, you’ll receive an email as well as a notification in the iHire platform. You may respond directly to their email and we’ll continue to record your conversation on the candidate’s profile and in your Message Center.
  • To select a template, click the “Templates” button in your message window and select the template you’d like to use. If there are personalization tokens included in the template, they will auto-populate with the appropriate information. You may send the message as-is or make changes as needed.
  • To create a template, select “Templates” in the message window and “Create New Template.” Select a name for your template and type your message. To add personalization tokens, like candidate name or career title, select “Insert Token” and choose from the tokens provided. Click “Save Template” once you’re finished, and your completed template will now appear in the “Templates” list.
  • If you’ve already typed a message and would like to save it as a template, select “Templates” and “Create New Template.” Your message will populate in the box. Once you’re finished, select “Save Template.”
  • To view message history with a candidate, navigate to your Message Center and search for the candidate’s name in the “Search Messages” box. Messages are grouped by candidate, so you can see all correspondence you and your team members’ have had with each candidate. You may also view conversation history within a candidate’s profile. When you select the “History Tab,” you can view all candidate activity, team notes, and messages. Or, you can filter the history to only view messages.

 


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