Schedule : Mon-Fri (start time open to discussion, but expecting a morning to afternoon/evening 8-hour workday)

MUST HAVES:
-***Knowledge of HIPAA rules and policies since position deals with handling and filing confidential information including protected health information***
-Familiar with MS Suite (Excel, Word)

Must maintain compliance at all times with CMS and department standards.
Customer service focus. Basic experience with laptop use and proficient with Microsoft products including, Outlook, MSWord, and MS Excel. Familiar with working under corporate settings as well as having basic experience with Xerox scanning. The position also requires an extensive amount of data entry work as well as organizational skills to prioritize work loads.

Position Summary :

• The Representative II employee will work closely with several different teams within Provider Network Services including the RFI Team and Pharmacy Credentialing.
• The RFI Team's efforts will be primarily responsible for aiding incoming day-to-day activities.
• Our RFI Team handles time-sensitive requests required by law or in support of legal processes external to our company.
• Other areas, including the Pharmacy Credentialing Team, will be to aid other employees and team leads with workloads in order to meet internal/external goals and guarantees.
• Must maintain compliance at all times with CMS and department standards.

Duties :

• Customer service focus.
• Basic experience in MSWord and MSExcel.
• Familiar with medical terminology and knowledge of retail pharmacy. Ability to read and interpret pharmacy documents.
• The position also requires an extensive amount of data entry work.

Experience : 2 years experience.

1.Strong Attention to detail

2.Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality

3.Proficient computer skills and the ability to navigate in a Windows based environment

4.Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible

5.Ability to work in a high pressure, time sensitive environment

6.Project a professional business image, through phone interaction as well as internal communications

7.Demonstrated problem-solving ability and attention to detail

8.Demonstrated sense of urgency with assignments

9.Strong organizational skills

10.Strong telephone skills

11.Ability to read and understand pharmacy/medical terminology

12.Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.

13.Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required

14.Ability to interpret a variety of work instructions provided through a variety of mediums

15.Ability to anticipate needs and resolve issues with urgency

16.Ability to consistently meet quality and production standards

17.Displays confidence in the ability to learn complex material

18.Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results

Education : High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.