Help Desk Manager Jobs in Charlotte, NC
Actively engage and lead product support issues and incidents. Requirements Experience with managing applications infrastructure and support. Experience in a lead role in Information Technology....
This role includes Level 1 support teams....
service management processes....
Proven track record of managing support operations and achieving service delivery goals. Familiarity with IT ticketing systems and service management processes....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Charlotte, NC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- VoIP
- IT Support
- ServiceNow
- Help Desk Support
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Technical Support
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Inventory Management
- Policy Development
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills