Help Desk Manager Jobs in Omaha, NE
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, desktop engineering, and end-user support Expertise in desktop and mobile technologies, including Windows and MacOS environments Strong familiarity with ITIL frameworks and service management best...
Demographic Data for Omaha, NE
Moving to Omaha, NE? Find some basic demographic data about Omaha, NE below.
Local
National
569,973
16,099
Large
Help Desk Manager Online Courses and Training Opportunities
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Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Develop Service Desk/Help Desk KPIs
In this course You learn how to align Service desk (Help desk) goals and activities to business goals; develop multi-level metrics (KPI) for Service desk as a team, and individual KPI for team...
Title Synonyms
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Salary for Help Desk Manager Jobs in Omaha, NE
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Licensing / Certification
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Omaha, NE offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.4%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Omaha, NE
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- VoIP
- IT Support
- ServiceNow
- Help Desk Support
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Onboarding
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Technical Support
- Networking
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Process Improvement
- Troubleshooting
- Prioritizing
- Collaboration
- Documentation
- Mentoring
- Reporting
- Coaching
- Inventory Management
- Policy Development
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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