Help Desk Manager Jobs in Pasadena, MD
- Windsor Mill, MD (20 miles from Pasadena, MD)
- 27 days ago
- Windsor Mill, MD (20 miles from Pasadena, MD)
- 27 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
Application Support Specialist
- College Park, MD (23 miles from Pasadena, MD)
- 30+ days ago
- College Park, MD (23 miles from Pasadena, MD)
- 30+ days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote WorkService Desk Manager (IT Assistant Director I)
- Baltimore, MD (13 miles from Pasadena, MD)
- 90+ days ago
- Baltimore, MD (13 miles from Pasadena, MD)
- 90+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (22 miles from Pasadena, MD)
- 90+ days ago
- Fulton, MD (22 miles from Pasadena, MD)
- 90+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Columbia, MD (20 miles from Pasadena, MD)
- 90+ days ago
- Columbia, MD (20 miles from Pasadena, MD)
- 90+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
Demographic Data for Pasadena, MD
Moving to Pasadena, MD? Find some basic demographic data about Pasadena, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Pasadena, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pasadena, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Virus Removal
- Client Support
- Technical Troubleshooting
- Network Infrastructure
- Problem Management
- IT Leadership
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Application Support
- Infrastructure Management
- Server Administration
- Windows 10
- Service Delivery
- Backup
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Operating Systems
- Incident Management
- MacOS
- Computer Science
- Zendesk
- IT Support
- Help Desk Support
- ServiceNow
- ITIL
- Apple iOS
- Installation
- Resolution
- Onboarding
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Networking
- Technical Support
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Collaboration
- Coaching
- Reporting
- Mentoring
- Inventory Management
- Policy Development
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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