Help Desk Manager Jobs in Owings Mills, MD
- Windsor Mill, MD (6 miles from Owings Mills, MD)
- 18 days ago
- Windsor Mill, MD (6 miles from Owings Mills, MD)
- 18 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (13 miles from Owings Mills, MD)
- 90+ days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 90+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (19 miles from Owings Mills, MD)
- 90+ days ago
- Fulton, MD (19 miles from Owings Mills, MD)
- 90+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Columbia, MD (16 miles from Owings Mills, MD)
- 90+ days ago
- Columbia, MD (16 miles from Owings Mills, MD)
- 90+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
Demographic Data for Owings Mills, MD
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Owings Mills, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Owings Mills, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- IT Operations
- VPN
- Problem Management
- IT Leadership
- BMC Remedy
- Remote Support
- IT Service Management
- Healthcare IT
- Windows OS
- Application Support
- Service Delivery
- Backup
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- Zendesk
- Network Administration
- IT Support
- Help Desk Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Networking
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Collaboration
- Interpersonal Skills
- Reporting
- Mentoring
- Coaching
- Inventory Management
- Policy Development
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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