Help Desk Manager Jobs in Elkridge, MD
Help Desk Supervisor/Sr. User Trainer
- Lanham, MD (17 miles from Elkridge, MD)
- 4 days ago
- Lanham, MD (17 miles from Elkridge, MD)
- 4 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Windsor Mill, MD (9 miles from Elkridge, MD)
- 23 days ago
- Windsor Mill, MD (9 miles from Elkridge, MD)
- 23 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
Application Support Specialist
- College Park, MD (16 miles from Elkridge, MD)
- 29 days ago
- College Park, MD (16 miles from Elkridge, MD)
- 29 days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote Work- Adelphi, MD (18 miles from Elkridge, MD)
- 30+ days ago
- Adelphi, MD (18 miles from Elkridge, MD)
- 30+ days ago
system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)...
Service Desk Request Queue Manager
- Adelphi, MD (18 miles from Elkridge, MD)
- 60+ days ago
- Adelphi, MD (18 miles from Elkridge, MD)
- 60+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (9 miles from Elkridge, MD)
- 90+ days ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 90+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (10 miles from Elkridge, MD)
- 90+ days ago
- Fulton, MD (10 miles from Elkridge, MD)
- 90+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Columbia, MD (7 miles from Elkridge, MD)
- 90+ days ago
- Columbia, MD (7 miles from Elkridge, MD)
- 90+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
Demographic Data for Elkridge, MD
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Elkridge, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Elkridge, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- IT Operations
- Problem Management
- IT Leadership
- BMC Remedy
- Remote Support
- IT Service Management
- Drupal CMS
- Windows OS
- Application Support
- Server Administration
- Service Delivery
- Backup
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- Zendesk
- IT Support
- Help Desk Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft SharePoint
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Networking
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Verbal Communication
- Documentation
- Collaboration
- Telephone Skills
- Coaching
- Education Experience
- Reporting
- Mentoring
- Policy Development
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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