Help Desk Manager Jobs in Alabama
Minimum of 3-5 years of experience in application administration and support preferred. Strong communication skills to effectively train and support staff....
Serve as the escalation point for complex or high-priority support issues. Develop and maintain support documentation, FAQs, and self-service knowledge bases....
Plans, organizes and manages all activities for the service team, including organization, staffing, technology, training and reporting. Improves service quality results by studying, evaluating,...
Job Summary The IT Help Desk Manager is responsible for overseeing the day-to-day operations of the IT help desk, ensuring efficient resolution of technical issues and providing exceptional customer...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Alabama
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Client Support
- Systems Center Configuration Manager
- Technical Troubleshooting
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- Remote Support
- IT Service Management
- Windows OS
- Service Delivery
- Application Support
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Operating Systems
- Mobile Device Management
- Incident Management
- Computer Science
- IT Support
- ServiceNow
- Help Desk Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Customer Satisfaction
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Engineering
- Affirmative Action
- Technical Support
- Microsoft Active Directory
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Interpersonal Skills
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Inventory Management
- Policy Development
- Coaching
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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