Customer Service Analyst Jobs in Heidelberg, PA
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1 Jobs
- Coraopolis, PA (8 miles from Heidelberg, PA)
- 45+ days ago
- Coraopolis, PA (8 miles from Heidelberg, PA)
- 45+ days ago
Monitoring / Speech Analytics tools) Telephone (Five9) and chat platforms (LivePerson) As necessary, responsible for handling agent-level calls/chats to maintain personal knowledge and understanding...
Demographic Data for Heidelberg, PA
Moving to Heidelberg, PA? Find some basic demographic data about Heidelberg, PA below.
Local
National
13,002,700
303,027
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customer service
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Salary for Customer Service Analyst Jobs in Heidelberg, PA
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Licensing / Certification
Required or preferred licenses and certifications for Customer Service Analyst positions.
Highest Education Level
Customer Service Analysts in Heidelberg, PA offer the following education background
Bachelor's Degree
36.8%
High School or GED
20.5%
Associate's Degree
15.7%
Vocational Degree or Certification
11.6%
Master's Degree
10.7%
Some College
3.4%
Doctorate Degree
0.8%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Heidelberg, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Escalation Management
- Customer Success
- Call Center Experience
- Call Center Management
- Printing
- Client Services
- Retail Sales
- General Repair
- Customer Support
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Technical Support
- Scanning
- Administrative Skills
- Energetic
- Account Management
- Finance
- Billing
- Retail
- Customer Relations
- Procurement
- High School Diploma
- Salesforce
- Analytical Skills
- Troubleshooting
- Auditing
- Process Improvement
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Collaboration
- Documentation
- Telephone Skills
- Reporting
- Inventory Management
- Flexibility
- Microsoft PowerPoint
- Filing
- Problem Solving
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Sales
- Research Skills
- Organization
- Customer Service
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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